IT/Facilities Coordinator

United States
Mar 08, 2024
Apr 13, 2024
Position: IT/Facilities Coordinator

Reports to: Senior IT Operations Manager

Department: IT Operations

Location: Boston/ Portland

Who we are:

CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and culturally diverse world.

Why work with us:
  • You will change the world. CIEE builds bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
  • You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
  • Paid time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • CIEE Study Abroad and TEFL Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and vision)
  • Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
  • You will be part of a fast-paced, international, diverse, and collaborative team of professionals. CIEE operates the largest nonprofit network of study-abroad locations, with facilities and staff in 26 countries. Additionally, we help international participants from over 130 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75-year-old mission to make the world a more peaceful place.

Who you are:

Under the direction of the Senior Manager of IT Operations, the IT/Facilities Coordinator is a hybrid role comprised of Boston Office coordinator, and tier 1 help desk support for our US and international staff. In the office, this person will be the first point of contact for vendors and visitors and be responsible for ensuring the office space is functioning to serve our employees. As part of our help desk team, they will also support our worldwide staff with the IT functions of our organization. Providing outstanding customer service is essential in all aspects of this position. Remote work is possible but regular visits to the office will be required. The best candidate for this job will be professional, flexible, motivated, organized, and willing to learn.

What you'll do:
  • Primary point of contact for employees and visitors to the Boston office.
  • Support employees at all levels with office-related events and operations.
  • Managing building access and security for employees, vendors, and visitors.
  • Serve as CIEE's point of contact with our landlord/building management.
  • Assist with office events and coordination of larger meetings within the space.
  • Working with IT to ensure office functionality - printers, internet, desks, workspaces, including general office troubleshooting.
  • Assist IT help desk staff with employee onboarding and basic end-user support.
  • Other duties as assigned.

What you'll bring:
  • Bachelor's degree (or equivalent degree).
  • Computer skills including Microsoft Word, Excel, Outlook, and Teams.
  • Flexibility and interest in a dynamic, team-oriented working environment.
  • A willingness to help, follow through, strong organizational skills, and a service mentality are critical in this role.

Location Requirments:

The position is available to United States candidates residing in Boston and Portland.

Diversity Matters:

CIEE believes that diversity matters and that professionals with diverse backgrounds provide diverse approaches and ideas to solving problems and finding ways to advance our mission to bring the world together. Candidates from underrepresented groups with diverse backgrounds and experiences are strongly encouraged to apply.

Due to federal regulations, a reference and background check will be conducted as a condition of employment.