ESL Adult Learning Services Navigator

Kalamazoo Literacy Council Position Title: ESL Adult Learning Services Navigator Full-time, hourly position (40 hours per week)

Job Summary:
The ESL Adult Learning Services Navigator connects English Language Learners in Kalamazoo County to the appropriate programs and services that further their academic/educational goals. The ESL Adult Learning Services Navigator also works to remove barriers to learning (such as transportation, or other identified barriers that distract or prevent an adult learner from engaging in instruction). The ESL Adult Learning Services Navigator works closely with the Navigation Team of the Adult Literacy Collaborative of Kalamazoo County Network Navigation Work Group.

Reports To: Operations Manager

Essential Functions/Responsibilities

• Completes intakes for adult learners seeking academic/educational services;
• Completes Adult Learner Plans with adult learners, particularly English Language Learners, to identify learning goals, barriers to learning, and establish plans to achieve short and long term goals as well as remove barriers to learning;
• Educates adult learners on how to access adult learning services and support services (transportation, assessments, and other supports);
• Educates service providers on available services and supports;
• Maintains a directory of services and supports;
• Makes and monitors referrals for adult learners to appropriate services including adult literacy, adult basic education, English as a Second Language among others;
• Collects evaluations of program services from participants served to continually improve procedures and offer relevant services based on the needs of adult learners;
• Conducts site visits to program partner sites and Community Literacy Centers to support volunteers and adult learners;
• Provides outreach to community organizations, neighborhood groups, to provide information about adult literacy and adult education services; and
• Tracks progress and outcomes for community outreach efforts.

Desired Qualifications

• Bachelor”s degree in social work, education, human resources or other related field. Three or more years previous experience in the nonprofit sector in human services, education, community organizing, or community outreach preferred;
• Ability to identify and navigate community resources and networks to assist English Language Learners;
• Desire and ability to network at a neighborhood level;
• Ability to prepare and present information to residents in local neighborhoods;
• Desire and ability to work with a diverse group of people, particularly those living in low-income distressed neighborhoods;
• Ability to work independently and in a team environment;
• Good computer skills;
• Good written and oral communication skills;
• Ability to work a flexible schedule (some night and weekends may be required);
• Ability to appropriately prioritize issues and deliver planned results;
• A valid driver”s license; and
• Training in MiBridges, Mental Health First Aid, Safety, Literacy, and other areas essential to effective community resource navigation preferred.

The Kalamazoo Literacy Council (KLC) is an Equal Opportunity Employer. It is the policy of the KLC to provide equal employment opportunities to all qualified persons regardless of race, religion, color, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, familial status, disability, union activities or sentiments, political affiliation, height, weight, genetic information, veteran status or record of arrest without conviction.